Customer Relation Executive

  • Sylhet
  • Permanent
  • Negotiable
  • 2018-04-05

 

Job Details

Vacancy

20

Job Description / Responsibility

  • Product receive & delivery
  • Call attending
  • Receiving customer complaint and forwarding the complaint to concern dept.
  • To provide product information to the customer
  • Listening and understanding of customers complaint and have to provide suitable solutions to customers
  • To follow up after sales service related email and replying the email from customers
  • Reporting day to day activities to the concern authority
  • To handle customer with effective communication skills.
  • To provide excellent customer service and give precise information to the customer.

 

Educational Requirements

  • Graduate or Post Graduate from any reputed University

Experience Requirements

  • At least 1 year(s)
  • The applicants should have experience in the following area(s):
    Face-to-Face Customer Support
  • The applicants should have experience in the following business area(s):
    Electronic Equipment/Home Appliances, Engineering Firms

Job Requirements

  • Age 22 to 30 year(s)
  • Good command on office applications (MS Word, MS Excel, MS Outlook etc.)
  • Must have to good communication skill on Bangla and English with proper accent
  • Good interpersonal, analytical skill, problem solving, leadership skill as well as organizational skills.
  • Must have to multiple tasking ability
  • Candidate will also be patient and cool-tempered to deal with Customer
  • Able and willing to work under pressure and meet the challenges.
  • Self-motivated, hardworking, energetic and result oriented

Job Location

Barisal, Brahmanbaria, Chittagong, Comilla, Dhaka, Dinajpur, Habiganj, Madaripur, Rangpur, Sunamganj, Sylhet

Other Benefits

  • As per Company Policy

 

Job Nature: Contractual

Job Location: Barisal, Brahmanbaria, Chittagong, Comilla, Dhaka, Dinajpur, Habiganj, Madaripur, Rangpur, Sunamganj, Sylhet

Application Deadline: Apr 20, 2018



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About  Walton Service Management System

Walton is the latest multinational electrical, electronics, automobiles and other appliances brand with one of the largest well equipped R & D facilities in the world carried out its production through different subsidiaries  under the banner of Walton group headquarters in Bangladesh. Walton had entered into electronics business in 1994 with manufacturing of electrical and electronic items and gradually expanded its operation in many other electronics field that provide the foundation for nearly every aspect of modern life. The key secret behind the success of Walton lays its variation of production capacity and customized orientation of new product as per the demand of customer.   World class machineries like Thermoforming, Channel Extrusion, ABS/HIPS Sheet Extrusion, Magnetic Strip Extrusion, PP Hollow Sheet Extrusion, VMC, 5 axis VMC, Ultrasonic Welding, Injection Molding, Styrofoam Making, Hi Speed Power Press, Fin Press, Corrugation, SMT pick and place, SPG printing machine, AOI machine, Tamura wave solder machine, Auto insertion machine are being used for the production of high quality products of Walton. 

Along the way, Walton has earned domestic and global recognition for its experience and proven track record in a variety of electronics fields.  Walton is the pioneer of developing state of the art designs and modern technology having leading market share specializing in Multi-Stored Refrigerators, Freezers, Air Conditioners, LED/ LCD televisions, Motorcycles, Smart Phones and Home Appliances. WALTON has established a milestone as the highest exporting Bangladeshi enterprise in the field of electronics, with a universal presence in over 20 countries and by 2020 the presence of Walton will be ensured almost every country in the world. 

Walton's Innovation is dedicated to building a more advanced society through the fusion of sophisticated technologies having the capacity of 3.00 million refrigerator, 0.30 million Air conditioner, 0.15 million Motorcycle and 1.5 million Television per annum respectively. The entire Walton Group having more than 21,000 direct & indirect employees are working together to overcome the challenges to go top most market and meet customer demands throughout the world by implementing its unique Social Innovation globally. The retail organs of Walton runs through more than 4000 plazas, exclusive distributors and dealers. Walton has more than 57 modern and well equipped after sales service points along with ISO certified central service point. It enables to address the issues customer face from a common point of view to develop solutions that combine the required products. 

Walton has achieved many international & national awards and recognitions like some recent prestigious and best business awards are: The Golden Globe Tiger Award 2015 in the category of Excellence & Leadership Brand, DHL-Daily Start Bangladesh 15th Business Award 2014 for Best Enterprise in Bangladesh,  Asia Best Employer Brand Awards in 2015,  Six times 1st Prize for Highest VAT Payer at DITF-2015, 2014, 2013, 2012, 2011 & 2010 respectively, Second Prize for Premier Pavilion Category at DITF-2015, Best Refrigerator Brand Award-2014, Best Television Brand Award-2014, Best Local Brand Award-2014, 1st Prize for Premier Pavilion Category at DITF-2014, The Global Brand excellence Award in 2014 for brand excellence in consumer electronics, 1st Prize for Premier Pavilion Category at DITF-2013, Best Sponsor Award-2012, Creative Media Ltd. BABISAS Award-2012, Best Brand (Refrigerator) Award-2011,  2nd Prize for Premier Pavilion Category at DITF-2011, 2nd Prize for Premier Pavilion Category at DITF-2010, 1st Prize for Premier Pavilion Category at DITF-2009, 1st Prize for Premier Pavilion Category at CITF-2005. 

Walton has been maintaining 100% compliances since its inception and certified ISO 14001:2004 Refrigerators & Air Conditioner Division, ISO 9001:2008 Refrigerators & Air Conditioner Division and  OHSAS 18001:2007 Certificate for successfully adopting sound occupational health and safety management systems, efficient staff management, minimizing the risk of accidents and achieving adequate corporate reputation ensuring the standard of products and combining the above to minimize the production cost. 

Our strategic philanthropy and corporate social responsibility (CSR) efforts are aligned to our key businesses and focus mainly on sports and culture, technology and the environment with a particular emphasis on innovation in each of those areas. As a global leader in the consumer electronics industries, Walton is fully committed to responsible corporate citizenship and environmental stewardship through its products, its programs, its practices and its people.