Level 1 Service Desk Technician

  • Sylhet
  • Contract
  • BDT 30000 - 40000
  • 2018-07-12

 

Job Details

Job Title: Level 1 Service Desk Technician

Company: StaffIndia

Vacancy

5

Job Context

  • The “Level 1 Service Desk Technician” is an active member of the CVTS team working to troubleshoot, support and offer advice on a variety of IT products and services. This will also include implementing policies and procedures, Network Infrastructure, Security, Telephony and working within Service Level Agreements.

Job Responsibilities

  •  To answer all incoming calls on the support line.
  •  Gathers and analyzes information about the user’s issue and determines the best way to resolve their problem.
  •  Create Tickets for clients with all relevant/required information.
  •  Filters Help Desk tickets and provide basic support and troubleshooting, such as password resets, printer configurations
  •  Provide ticket routing and escalation to Level 2 and Level 3 support.
  •  May also escalate or call for outside vendor maintenance (Level 4), as needed.
  •  To actively support other team members.
  •  Schedule internal and field technical resources on the Connect Wise dispatch portal
  •  Monitor resource schedules to ensure prompt time entry on service requests
  •  Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  •  Follow-up Customer Satisfaction call for all deployments and new installations

Employment Status

Contractual

Educational Requirements

  • Bachelor of Science (BSc) in CSE
  • Preferred Professional Certification: CCNA, MCSA

Experience Requirements

  • 4 to 5 year(s)
  • The applicants should have experience in the following area(s):
    • Network Engineer/ Network Administrator, System Engineer (Computer Network & System), Customer Support, Switching & Routing

  • The applicants should have experience in the following business area(s):
    • IT Enabled Service

Additional Requirements

  • Age 22 to 32 years
  • Only males are allowed to apply.
  • Must be flexible to work on any shift.
  • It is desirable that you have or are working towards MCSA
  • Demonstrated ability to understand client need, match with a solution, implement a solution, proactively maintain and reactively support in the following areas
  • Server(Windows 2003 upwards): DNS, DHCP, SQL, File and Print sharing
  • Network Infrastructure: Routers, Switches, Wireless, WAN's, LAN's, TCP/IP, Cabling/Infrastructure topology

Salary

  • TK.30000 - 40000 (Monthly)
  • Will get extra on top of your basic if the shift falls at night (between 7pm-7am)
  • Yearly Paid Holiday

Deadline: 11th August 2018

About  Staff India

Staff India was pioneered by our founder, a former Management Consultant from Accenture. Having spent many years working in the IT domain with Accenture with top global and blue chip clients, our founder recognised a niche opportunity in the market to serve and support small and medium sized businesess. Until now, small and medium sized enterprises did not have the choice of hiring virtual assistants / employees to work remotely for them. Any effort to open an offshore office would prove resource intensive, costly and difficult to master foreign job markets. This is where we fit in and provide a simple solution for all our clients.